Common IT problems and fixes

Try changing/re-setting your password.

You need to update the MFA details you registered with.

Simply visit Myaccount.microsoft.com click ‘Security Info’ then select ‘Add sign-in method’ - choose ‘Authenticator app’ and follow the on-screen instructions. You will need your smartphone and a personal email address (not your BU one). Use this instruction sheet to help with the initial set-up.

• Head to office.com and log in with your BU username and password
• Click Install Office near the top right-hand corner
• Follow the on-screen instructions until Office is installed. Once downloaded, you can run Office on up to five computers (PC or Mac).

The quickest way to do this is to visit the Log-in services page on the BU website.

Use these BU Wi-Fi instructions which will guide you through the steps you need to take.

You can contact our IT Service Desk 24 hours a day, seven days a week, if you need IT support.